Effective Date: January 11, 2025

Thank you for visiting Downtown Delights, currently located at www.downtowndelights.in. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions. At Downtown Delights, we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy outlines the types of personal information we collect, how we may use it, and with whom we may share it. It also describes the measures we take to protect the security of this information and how you can access, update, or delete your personal data. Additionally, it explains your rights under applicable privacy laws and how you can exercise them.

By accessing and using our website, you expressly consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

Information We Collect

At Downtown Delights, we collect two types of information: personal identifiable information (PII) and non-personal identifiable information (Non-PII).

• PII includes details such as your name, email address, phone number, and address. This information is collected when you register on our website, place an order, or submit an inquiry.

• Non-PII includes data such as your browser type, IP address, operating system, and browsing behavior on our site. This information helps us improve user experience and optimize our services.

How We Use Your Information

The information you provide helps us deliver personalized services and improve your overall experience with Downtown Delights. We use your data to process catering requests, respond to inquiries, send service-related communications, and provide updates about our services.

With your consent, we may also send promotional materials, special offers, and newsletters. You have the option to opt out of receiving these communications at any time.

We use aggregated, non-personal data to analyze user behavior and enhance the functionality of our website. This data is used solely for statistical purposes and does not identify individual users.

Information Sharing

We value your trust and do not sell or rent your personal information to third parties. However, we may share your data in specific circumstances:

• Service Providers: We work with third-party vendors to process payments, deliver catering services, and manage customer support. These vendors are obligated to use your data solely for the purposes outlined in this Policy.

• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to confidentiality obligations.

Data Hosting and Storage

Our website is hosted by third-party data hosting providers, who implement robust security measures to protect your information. These providers comply with applicable data protection standards. However, Downtown Delights is not responsible for data breaches that may occur at these hosting facilities.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These tools help us analyze user preferences and tailor our services accordingly. You can disable cookies in your browser settings, but some website features may be limited as a result.

Children's Privacy

Downtown Delights does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been inadvertently collected, we will delete it promptly.

Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving promotional communications by clicking the “Unsubscribe” link in our emails or contacting us directly.

If you wish to exercise any of your rights under applicable privacy laws, please email us at info@downtowndelights.in.

Data Security

We prioritize the security of your personal data and have implemented administrative, technical, and physical safeguards to protect it from unauthorized access, use, or disclosure. While we strive to protect your data, no security system is completely foolproof.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised Policy will be posted on this page with the updated "Effective Date." We encourage you to review this Policy periodically.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or the handling of your data, please contact us at:

Downtown Delights
10, My Home Tycoon, Lifestyle Building, Begumpet- 5000160
Email: info@downtowndelights.in

We are committed to ensuring your privacy and look forward to serving you with integrity and transparency.